Last updated: 06/25/2025
At EOW Marketplace, we strive to offer products of the highest quality. If you are not satisfied with your purchase, you may request a return under the following terms:
1. RETURN PERIOD
You have up to 7 calendar days from the date of delivery to request a return.
2. PRODUCT CONDITIONS
To be eligible for a return, the product must:
Be in its original packaging, unused, and in optimal condition.
Include all accessories, tags, and documents.
Returns will not be accepted for used, opened, or altered items.
3. NON-ELIGIBLE PRODUCTS
Returns are not accepted for:
Perishable goods
Hydration beverages (e.g., Casa del Agua and similar)
Opened alcoholic beverages (e.g., G.O.A.T. Tequila)
Bottles or containers damaged by the user
Personal care or hygiene products that have been opened
4. RETURN PROCEDURE
Email hello@eowmarketplace.com with your order number and reason for return.
We will respond with return instructions and the return address.
Return shipping is the customer’s responsibility (except in cases of EOW error).
5. REFUNDS
Once the returned product is received and inspected:
If approved, your refund will be processed within 7 to 14 business days to your original payment method.
If not approved, you will be notified and the item will be returned without a refund.
6. EXCHANGES AND REPLACEMENTS
For items damaged during shipping or with manufacturing defects, you may request a free replacement within the same 7-day window.
7. CONTACT INFORMATION
Email: hello@eowmarketplace.com
Phone: +1 (956) 327-0155